John + Reed = Team Awesome. John always makes a point to get in some friendly conversation when I drop off my car. He is timely in calling me about anything unusual, or in letting me know when my car is ready for pick up. Reed is full of jollies when he drives me to/from work. I never have to wait more than a couple minutes for a ride (I have waited for an hour at a dealership before!). All in all, R&M makes for a pleasant day in LA without a car (tough to imagine)!