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Northridge Auto Repair

1806 reviews
Address: 18434 Bryant St, Northridge, CA 91325
Hours: Mon - Fri: 7:30 AM - 6:00 PM
LifeTime Warranty | RM Automotive Inc.AAR Logo | RM Automotive Inc.Smog Check | RM Automotive Inc.
Call Us:(818) 477-4999
Get $10 Off your next services Text 'RMAUTO' to (833) 918-1448
3.5

I was satisfied with the service performed on my car. Pricing is fair and service was completed within a day. However I was not impressed by some aspects of customer service. I had requested the complementary drop off and pick up, which is why I picked this place to begin with. I was dropped off and Alex was wonderful, however they called me 30 minutes before my expected pickup time saying they couldnt pick me up. The shop was also closing in about a hour, so it left me scrambling to figure out a last minute ride in peak traffic before they closed and left me without my car.. It wouldve been okay if there was more of a heads up. Otherwise the experience was nice and I would return for a service.

4

Had a starter replaced on my 2014 Honda. Service was good and timely. I was not pleased that I was charged an extra $200 for an electrical scan to find out the problem was the starter. We all knew it was the starter before they began working on the car. I thought that charge was excessive

5

Great experience from the first phone call to picking up my vehicle. Robert, Dean, Alex were all friendly, professional, and efficient. I was very impressed with your entire facility and will use you for all my vehicle issues, thank you.

5

Very professional. The AAA certification was important to me.

Thank you for the 5-star review and for trusting us with your BMW 325i! We’re glad to hear that our professionalism and AAA certification gave you added confidence in choosing RM Automotive. We take pride in maintaining the high standards that come with being a AAA Approved Auto Repair facility. We truly appreciate your support and look forward to helping you with any future service needs! All the best, Mike Wright, Owner

- RM Automotive Inc.
5

The guys ar RM Automotive were so personable and professional. I just moved here and they made me feel like I was welcomed and appreciated as a customer. I Completely trust them with my car. Efrain took great care of me and made me feel heard. I highly recommend their services!!

Thank you so much for the wonderful review and for trusting us with your 2015 Honda Civic! We’re especially happy to hear that our team made you feel welcomed after your move. Creating a friendly, professional environment where customers feel heard and appreciated is very important to us. We’ll be sure to share your kind words with Efrain he’ll truly appreciate them. Thank you again for your recommendation and support. We look forward to being your trusted shop for many years to come! All the best, Mike Wright, Owner

- RM Automotive Inc.
5

Thank you for the 5-star rating and for trusting us with your 2013 Honda CR-V! We truly appreciate your support and are glad you chose RM Automotive. Our team looks forward to helping keep your CR-V running smoothly for many more miles! All the best, Mike Wright, Owner

- RM Automotive Inc.
5

I had a great experience at RM Automotive. I initially called and spoke with Mr. Efrain, and right away I got a good vibe from him. I brought my Mercedes-Benz C300 in because the check engine light came on. He explained that a diagnostic was needed, which due to timing, I was suggested to leave my car overnight. I was a bit hesitant about that, but Mr. Efrain reassured me that my vehicle would be kept safely locked in their shop and monitored with cameras, which gave me peace of mind. He was very patient, understanding, and reassuring throughout the entire process. Honestly, if it weren't for him, I don't think I would have felt as comfortable moving forward. They completed a diagnostic without any pressure to fix or add additional repairs or services. I chose to move forward with a couple of repairs, and everything was handled efficiently over the next two days. Their pricing is fair, they got me in right away, and the lifetime warranty gives me extra confidence. Overall, I feel like my money was well spent and I'll definitely be coming back.

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Efrain made you feel comfortable and confident from the very beginning. We understand how stressful it can be when a check engine light comes on especially when leaving your vehicle overnight so we’re glad his communication and reassurance gave you peace of mind throughout the process. Our goal is always to provide honest diagnostics, fair pricing, and a no-pressure experience, so it means a lot to know that stood out during your visit with your Mercedes-Benz C300. We’re also happy the lifetime warranty added extra confidence in the repairs performed. Thank you again for trusting RM Automotive with your vehicle. We truly appreciate your support and look forward to taking care of you in the future!

- RM Automotive Inc.
5

They worked on a 20+ year old RX8 soon to be considered historical in CA. The car had many many things wrong with it. It was quite an ordeal to fix it. It took awhile but they stuck with it. They also did engine break in for me since I drive the Camarillo grade and it is almost impossible to break it in on the grade. Thanks to the RM team for your persistence and perfectionist attitude.

Thank you so much for the incredible review and for trusting us with such a special vehicle! Working on a 20+ year-old RX-8 with multiple issues was definitely a challenge, but our team was committed to seeing it through the right way. We’re glad our persistence, attention to detail, and careful engine break-in process helped get everything where it needed to be. Vehicles like yours deserve patience and precision, and we truly appreciate you recognizing the effort our team put into the project. Thank you again for your trust and support we’re honored to have been part of bringing your RX-8 back to life! All the best, Mike Wright, Owner

- RM Automotive Inc.
5

Amazing service love the estimate with pictures. The courtesy pick up and drop off is awesome. Best mechanic shop experience ever. Wow THANKS

Thank you so much for the amazing review! We’re thrilled to hear that you loved the detailed estimates with pictures and enjoyed our courtesy shuttle service. Our goal is always to make the repair process as transparent, convenient, and stress-free as possible, so it means a lot to know this was your best mechanic shop experience ever. We truly appreciate your support and kind words. Thank you for choosing RM Automotive we look forward to helping you again whenever you need us! All the best, Mike Wright, Owner

- RM Automotive Inc.
5

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