This was my first time coming to RM Automotive as a referral. Pros: First impression is they had their own space and not shared with other businesses. Clean establishment and very professional. They function like a dealership where you speak with a service advisor on the reason you are coming in and provide you an initial cost for the services. They provide a shuttle service if you need a ride home or work while your car is being serviced. If they need to keep your car for more than a day, they have loaner vehicles to use at no cost. Additionally, they will do a 30 point courtesy check inspection to check for other issues. Ryan M. was my mechanic. He was fantastic and very thorough. Prior to working on my vehicle, he texted me with a detailed report with pictured of they issues he found with my vehicle. These issues will be additional cost if they need to be fixed. Cons: When I came in at my scheduled appointment time , I stated that I had brought in my own OEM parts for the initial services I needed. These parts are directly from Honda Corporation. I have never had an issue in bringing my own parts at other mechanics not even at the dealership. I was advised that this is not something they normally do. They cannot just charge for labor if I bring in my own parts. Labor cost is a bit more expensive then what I'm use to, but it is still cheaper than the dealership. An exception was made this time, but I was advised that they wouldn't be able to do it all the time. This is unfortunate as I really like their business, establishment and professionalism. However if I'm able to bring in my own parts, I don't feel like I should be forced to get parts that they would charge for.