Mike is a gem of an owner. Heidi always sweet as can be and looks out for not only the company but the clients - thanks for the ride to work, always love your company! RM treats customers more like family, they care so much about their customers. Its comforting to know, as a female who is not car smart, has a reliable source to turn when in need. A short time ago my car was starting funny, I stopped by RM just before closing and within 20 minutes, they let me know the battery was failing, probably would not start in morning, replaced it, and was good to go. I could have been stuck the next day, late for work or stranded somewhere with dead battery. It is because of their past customer service, I knew I could stop by on my way home. Without hesitation even at end of day, RM immediately solved my problem. I am always confident when I come in for service - I am getting legit service and their customer service is spot on. Thanks everyone at RM!