Needed to get a battery replaced for my Acura MDX today. Rich the manager was professional, knowledgable and down to earth. Been going to the dealer in Sherman Oaks for years. Yes, it's not as fancy as the dealership, but they have free beverages (Keurig machine with Starbucks cups, water bottles, sodas, and even Hawaiian Punch!). Magazines and even kid-friendly reading material are on a table. I'm a convert! I'll be bringing my mom too...